Returns & Refunds

Last updated: 26 October 2026

30-day returns

You can request a change-of-mind return within 30 days after receiving your order. Contact us  through our contact form, and include your order number and the items you wish to return.

For our voluntary change-of-mind return offer, items should be unused, complete and in their original condition. Please include the original packaging where possible and package items securely. These conditions do not limit your statutory cancellation or faulty-goods rights.

How to return an item

Contact us for the correct return address and instructions before sending an item. Do not send items to the address printed on the delivery package unless we confirm it is the correct return address. Please send your return within 14 days after notifying us and retain proof of postage. You do not need our approval to exercise a statutory right of withdrawal.

Return postage

You are responsible for return postage for change-of-mind returns. For faulty, damaged or incorrect items, contact us so we can arrange an appropriate remedy and cover any necessary return shipping. We do not charge a restocking fee.

Damaged, faulty or incorrect items

Please contact us with your order number and a description of the problem. Photos can help us resolve the issue. We will provide a repair, replacement or refund as required by applicable consumer law. The 30-day change-of-mind period does not limit any longer statutory rights.

Refunds

Refunds are issued to the original payment method. We will process your refund without undue delay and no later than 14 days after receiving your return or suitable evidence that you sent it, whichever comes first. Your bank or payment provider may take additional time to display the credit. Where applicable law requires a different or shorter deadline, that deadline applies.

If you cancel your whole order, we also refund any standard outbound delivery charge you paid. Any extra cost for a premium delivery option is not refundable unless required by law. Change-of-mind return postage is not reimbursed.

Cancellations and exchanges

Contact us as soon as possible if you wish to cancel or change an order. We may be unable to stop a parcel already dispatched, but you can still use your applicable return or cancellation rights. For an exchange, contact us to arrange a return and discuss a replacement order.

Your statutory rights

This policy is in addition to your legal rights. Where EU or UK consumer withdrawal rights apply, you can notify us that you wish to cancel within 14 days of delivery without giving a reason and return the goods within a further 14 days. Under applicable withdrawal rules, we refund within 14 days of your cancellation notice, but may withhold the refund until the goods or evidence of return are received, whichever is earlier. No condition in this policy overrides mandatory consumer rights.